Customer Support Specialist, APAC

Customer Support Specialist, APAC – Clio

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

What Your Team Does

Our Customer Support team is an incubator for talent in our rapidly growing company. We hire people who are Human and High Performing, who are motivated to provide customers an effortless experience with our products. Members of our team educate customers about our products and promote product and feature adoption. We foster a culture built on growth, they're empowered, and held accountable.

Key Responsibilities

• Handle a high volume of inbound requests by phone, chat, and email with an eye for making the experience feel effortless.
• Advocate for the value Clio provides and become an expert in all of Clio’s features and functionality.
• Methodically troubleshoot technical product issues, reproducing and...