Customer Support Specialist

Open the door to a new opportunity: join Akiles

Customer Support Specialist

Barcelona

Location: Barcelona
Contract type: Permanent
Department: Customer Success > Customer Support
About the role
Are you passionate about helping others and solving problems with a smile (even via email or WhatsApp)? At Akiles, we’re looking for Customer Support Specialist profiles to be the first point of contact with our clients: the one who responds, listens, resolves, and inspires trust.
Your mission will be to provide excellent, agile, and helpful support to our clients, helping them get the most out of our products. You’ll be a key part of the Customer Success team.
Responsibilities
Address and resolve incidents, questions, and inquiries from our clients via email, phone, or chat.
Document processes and keep our knowledge base up to date.
Report improvements or bugs to the product or development team.
Work hand-in-hand with Customer Growth to ...