Job Description

Overview

A Customer Service Representative is responsible to support customers and sales managers in the Customer Order & Delivery activities, deal with and track up customer’s complaint & special requirement, After-Sales Support, report daily backlog & booking status and any other support needs and related matter.

What you will do

  • 3rd party Sales - Asia (Non-China) and Europe – Weight 50%
  • Customer Order & Delivery: New customer setup in NAV and customer AVL-related forms, and applications.
  • Receive 3P customer PO, create SO, follow up orders/contracts, ensure order & delivery execution is timely and correct.
  • Track outgoing shipments (tracking#, status to the customer, etc.).
  • Deal with and track up customer’s complaint & special requirements, including but not limited to RMA, create Reshipment SO, etc.
  • Monitor credit for all accounts.
  • Report daily backlog & booking status.
  • Provide relevant...

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