Customer Support Specialist

We are looking for a Customer Support Specialist to provide customer assistance through phone calls and face-to-face interactions in Bogotá. This role is suitable for someone who enjoys helping people and is confident in resolving issues and managing difficult situations. This is an on-site role based in Bogotá, Colombia. Yango Group is a tech company that adapts globally sourced technologies into everyday services for local markets. We focus on turning proven technological solutions into reliable, accessible services tailored to the needs of specific regions.
You will be responsible for
• Providing customer support by inbound and outbound calls, as well as face-to-face interactions
• Assisting users with inquiries, incidents, and on-site support requests
• Sharing feature requests and effective workarounds with the team
• Collecting customer feedback and sharing insights with product, sales, and marketing teams
You might be a fit if you have
• Enjoy helping people...