Customer Support Specialist

Key Responsibilities

• Respond to user inquiries via online customer support channels (live chat, tickets, email, etc.) in a timely and professional manner
• Identify, collect, and report recurring issues and user feedback to help improve products and processes
• Demonstrate strong business awareness and quickly understand core business concepts through training
• Analyze user experience challenges, identify user needs, and actively contribute to process optimization and problem-solving
• Work collaboratively with internal teams to ensure a smooth and high-quality customer experience
• Be flexible and able to work rotating shifts, including night shifts when required

Requirements

• Fluency in
  Portuguese and English (spoken and written)
• Strong logical and analytical thinking, with the ability to accurately identify users' real needs
• Passion for customer service and a strong sense of responsibil...