Customer Support Specialist

We are looking for a passionate and committed Customer Service Specialist to join our team. This role involves ensuring that our customers have a pleasant experience when interacting with our company.

As a CSS, you will be the face and voice of our company. That is why it’s important that you love to understand and communicate with our customers. Reporting to the Customer Service Lead, you will gain excellent hands‑on experience in a fast‑paced and multicultural fashion environment.

• Identify clients' needs and suggest effective solutions
• Escalate inquiries to the appropriate team, when necessary
• Check product availability
• Provide exceptional service through the quality, speed, and efficiency of support
• Exceed the customer's expectations by delivering an unforgettable experience
• Follow up the company processes and workflows
• Collaborate with the whole team with a continuous impro...