Customer Support Specialist

Overview

As Software Support Specialist Tier 2 you will act as a subject matter expert on our platform, providing high-quality, second-line technical support for escalated customer issues. You’ll troubleshoot complex technical problems, support cross-functional teams, and advocate for customer needs with Product and Engineering.

The ideal candidate is customer-obsessed, highly technical, and thrives in a collaborative environment. You’ll play a key role in ensuring our customers receive timely, effective, and thoughtful support that aligns with our commitment to a top-tier experience.

Our current support hours are 8:30am – 8pm ET. You must be available to work a shift that falls within those hours. The team will rotate on-call shifts (8pm – 11pm ET).

Key Responsibilities

• Technical Support & Troubleshooting
• Diagnose, troubleshoot, and resolve complex software and technical issues escalated from Tier 1 support.
• R...