Customer Support Specialist

Keonn is a manufacturer of RFID hardware and software products for various sectors, including retail, healthcare, libraries, industry, and logistics. We provide RFID systems primarily for retail and healthcare, along with RFID UHF components such as antennas, multiplexers, and readers for any industry. Keonn’s team consists of experienced engineers and PhDs with expertise in radiofrequency, antennas, electronics, firmware, and cloud-based software.

The Customer Support Specialist is responsible for delivering exceptional support to customers by handling inquiries, resolving issues, and providing product or service information. The main goal is to ensure a high level of customer satisfaction and contribute to customer retention and loyalty.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot customer issues and provide accurate, efficient solutions.
• Escalate complex cases to relevant depa...