Job Description

Workstream is looking for an exceptional team member to join our Customer Support team as a Customer Support Associate. You will be a core member of our customer support team and be well-positioned to succeed across sales, customer success, product, and engineering.

Workstream is remote‑first. Our headquarters is in San Francisco, but 60%+ of our team is remote. This role will be remote and you must be able to work a regular shift during US hours.

Day in the Life

Customer Support

  • Primary point of contact for customers via phone, email, and chat, addressing a broad range of issues and requests related to our products.
  • Respond to customer needs quickly, with a median first response time of less than one minute, issue resolution time of fewer than 24 hours, and a CSAT score of 95%.
  • Escalate issues to teammates and the engineering team as needed, distinguishing user errors, poor training, product defects, and feature reque...

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