Job Description

Client Support Specialist

Location: Mexico City | Hybrid: 3 days in office, 2 remote

Employment: Full-time | Salary: Starting at 30,000 MXN gross

About the Role

We're looking for a Client Support Specialist to join the team of a major global client. In this role, you'll manage enterprise accounts, deliver exceptional support, and ensure clients maximize the value of their solutions.

Key Responsibilities

  • Manage a portfolio of premium enterprise clients .
  • Handle daily requests, troubleshoot issues, and coordinate with internal teams.
  • Design search blueprints and dashboards using Boolean logic.
  • Translate data into clear, actionable insights for clients.
  • Deliver demos, training sessions, and enablement programs to drive adoption.

What We're Looking For

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