Job Description

Job Title: Customer Support Specialist

Location: Mexico City

Company: Umbrella BPO & Client Companies

 

Overview:

As a Customer Support Specialist at Umbrella BPO, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.

 

Key Responsibilities:

1. Customer Support:

  • Provide prompt and efficient support to clients via phone, email, chat, or via client CRM software ie. Zendesk.
  • Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.

    • 2. Technical Troubleshooting:

  • Diagnose and resolve technical issues related to BPO processes and systems.
  • Collaborate with internal teams to escalate and resolve complex technical problems.

    • 3. Process Improvement:

  • Identify opportunities for process improvement and efficiency in customer support procedures.
  • Work closely with team me...

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