Job Description
Job Title: Customer Support Specialist
Location: Mexico City
Company: Umbrella BPO & Client Companies
Overview
As a Customer Support Specialist at Umbrella BPO, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.
Key Responsibilities
Customer Support:
Provide prompt and efficient support to clients via phone, email, chat, or via client CRM software ie. Zendesk.
Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
Technical Troubleshooting:
Diagnose and resolve technical issues related to BPO processes and systems.
Collaborate with internal teams to escalate and resolve complex technical problems.
Process Improvement:
Identify opportunities for process improvement and efficiency in customer support procedures.
Work closely with team members and management to implement enhancements to existing processes.
Documentati...
Location: Mexico City
Company: Umbrella BPO & Client Companies
Overview
As a Customer Support Specialist at Umbrella BPO, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.
Key Responsibilities
Customer Support:
Provide prompt and efficient support to clients via phone, email, chat, or via client CRM software ie. Zendesk.
Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
Technical Troubleshooting:
Diagnose and resolve technical issues related to BPO processes and systems.
Collaborate with internal teams to escalate and resolve complex technical problems.
Process Improvement:
Identify opportunities for process improvement and efficiency in customer support procedures.
Work closely with team members and management to implement enhancements to existing processes.
Documentati...
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