Customer Support Specialist

We are currently looking for a Customer Supporrt Specialist with experience in e-commerce for one of our trusted partners specializing in producing/selling hydrogen tablet products for water/bath use. Support requires strong comprehension to handle science- and product‑nuanced inquiries, not just standard retail tickets

Role Overview
You will own customer communications across email and chat, resolve order and product inquiries, and elevate the customer experience through clear, empathetic, and accurate support. The ideal candidate combines excellent English comprehension with ecommerce tooling experience (ideally Gorgias) and can grow into a lead role focused on reporting, workflow optimization, and quality

Responsibilities

• Handle daily customer inquiries (email/chat) on orders, subscriptions, chargebacks, product usage, and returns/exchanges with high accuracy and empathy
• Investigate and resolve complex tickets requiring product/science unders...