Customer Support Specialist

We are looking for friendly, motivated
Customer Support Specialists
to assist customers and restaurant owners with
account management
and
order-related inquiries
. This may include account changes, minor menu updates, or questions about an order.

The ideal candidate is service-oriented, calm under pressure, and comfortable working in a fast-paced support environment. This is a
100% remote
position.

Responsibilities

• Take
  inbound calls
  from customers and restaurant partners
• Make
  outbound calls
  to customers or restaurants to follow up on acknowledgement errors
• Manage incoming tickets generated via
  email/text
  through a CRM portal
• Return calls for voicemails that generate support tickets
• Perform minor troubleshooting of product/service issues reported by customers or restaurants
• Route calls/tickets to the appropriate teams when needed
• Facilitate clear communicat...