Job Description
**Vilnius, Lithuania**
**Customer Support Specialist (CSS)**
Location
Vilnius, Lithuania
Department
Customer Experience
Requisition ID
JOBREQ-2615536
**Role description**
**The opportunity**
Join our Customer Support team and help empower small and medium business (SMB) customers as they navigate our industry‑leading platform. As a Customer Support Specialist, you’ll be a frontline representative for our SMB customers, handling routine, well‑defined non‑technical inquiries such as account issues, billing questions, platform navigation, and policy‑related queries.
You’ll work with established processes, templates, and workflows, under close guidance from your manager and more senior colleagues. Your work will directly support customer satisfaction, help us meet our service level commitments, and contribute to the continuous improvement of our support resources.
**Customer Support Specialist (CSS)**
Location
Vilnius, Lithuania
Department
Customer Experience
Requisition ID
JOBREQ-2615536
**Role description**
**The opportunity**
Join our Customer Support team and help empower small and medium business (SMB) customers as they navigate our industry‑leading platform. As a Customer Support Specialist, you’ll be a frontline representative for our SMB customers, handling routine, well‑defined non‑technical inquiries such as account issues, billing questions, platform navigation, and policy‑related queries.
You’ll work with established processes, templates, and workflows, under close guidance from your manager and more senior colleagues. Your work will directly support customer satisfaction, help us meet our service level commitments, and contribute to the continuous improvement of our support resources.
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