Customer Support Specialist – D2C (Shopify)

Customer Support Specialist – D2C (Shopify)

Support Channels: Email | Chat | Limited Calls

Markets Supported: US & Europe

Shifts : Predecided / Flexible

Engagement Type: Part-Time / Full-Time

This role supports D2C customers across multiple touchpoints and requires strong written communication skills, hands-on platform familiarity, and ownership of customer issue resolution.

Mandatory Requirements

• Hands-on experience with Shopify. Experience using the Shopify admin panel for daily support operations such as order management, customer lookups, refunds, returns, and basic issue investigation.
• Experience with a helpdesk platform (Gorgias / Zendesk / Tidio / Salesforce or similar) Ability to work within ticketing systems, manage queues, follow workflows, use macros, and update ticket statuses accurately.
• Strong written English communication skills. Ability to communicate clearly, professionally, and e...