Customer Support Specialist – Digital App

Market:
French Market

Location:
Lisbon, Portugal –
On-site
Start Date:
8 January 2026

Working Schedule:

• Monday to Sunday
• Rotative shifts between 08:00 – 23:00
• Days Off: 2 rotational days

Role Overview:
As a
Customer Service Representative
for an
App
, you will provide high-quality support to users in the
French market
. You will assist customers with account-related inquiries, app usage, transactions, and general support, ensuring a smooth and compliant user experience within a regulated environment.

Key Responsibilities:

• Handle customer inquiries via chat, email, and/or phone in Dutch and English
• Support users with account registration, verification, and profile management
• Assist with questions related to bets, payments, bonuses, and promotions
• Troubleshoot technical or account-related issues and provide clear solutions
• Ensure complian...