Customer Support Specialist

We are seeking a Customer Support Professional to join our team. In this role, you will be the first point of contact for our customers across phone, email, and live chat.

Job Description

• Handle high volumes of inbound calls, emails, and chat inquiries efficiently and professionally.
• Greet customers warmly, identify their needs, and provide accurate and complete information.

Maintain strong communication and build trust with customers through open and clear interaction. You will resolve service or product-related problems by clarifying issues, determining root causes, and selecting the best solutions. Process refunds adjustments account updates service corrections follow escalation procedures ensure full resolution inform customers about services value-added solutions recommend potential products services based customer needs open maintain update customer accounts recording accurate information keep detailed records customer interactions t...