Customer Support Specialist

Brief Description

Zywave provides unique, industry‑leading solutions for insurance brokers, and is hiring an Associate Support Specialist to help maintain our level of excellence. A Zywave Associate Support Specialist will provide problem resolution for partners in a fast‑paced and evolving environment, clearly communicating technical solutions, while working both independently and within a team. Zywave’s Associate Support Specialists are a large part of our high level of customer satisfaction and loyalty.

What You Will Do:

• Under general supervision, provide timely technical support to customers on Zywave products through both written and verbal communications.
• Interact and consult with customers on network administration, software systems, and intranet/internet to support Zywave products.
• Prioritize and solve complex technical issues based on established processes and workflows, escalating as necessary.
• Collaborate ...