Job Description
Customer Support Specialist – French/Spanish Speaker
About Candex
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech‑based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS platform and accompanying services transform the buying experience for large companies worldwide.
The Role
As a Customer Support Specialist reporting to the Support Team Leader, you will resolve customer queries, recommend solutions, and guide product users through features and functionalities. You will handle platform‑related questions via our ticketing system, triage incoming tickets, and maintain proficiency with Candex’s specific systems and technologies.
Responsibilities
- Onboard new users and adopt the system
- Administer pending orders and payments
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