Job Description

  • Screens and assesses coverage or non-coverage availments for quick response or resolution of cases
  • Documents all captured transactions in the call management suite
  • Collaborates with Team members to achieve the Key Result Areas set by Management
  • Creation of timely and accurate LOA based on members requirements
  • Responds to availment queries and complaints or escalates them to the departments or units in charge

Qualifications:

  • College graduate of any 4-year course
  • Open to fresh graduates
  • Experience in customer service (an advantage)
  • Strong verbal and written communication skills
  • Ability to work in a team-oriented environment
  • Excellent problem-solving skills
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