Customer Support Specialist (Fully Remote)

Customer Support Specialist (Fully Remote)

What You Will Do

• Lead and manage the customer service function to deliver high quality support experience to our clients and partners
• Develop and implement customer service policies, procedures, and standards to align with business goals and customer expectations
• Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership
• Handle escalated customer issues and complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction
• Collaborate cross-functionally with Product, Engineering, Sales, and Operations teams to resolve customer pain points and improve our platform experience
• Build a feedback loop between customer support and product development to enhance feature development and usability
• Work with ticketing systems to streamline processes and enhance suppor...