Customer Support Specialist (German Speaker)

The Role:

About the Role:

We are looking for a German-speaking Customer Service Agent to join our growing team. The ideal candidate will be responsible for handling customer inquiries and issues through chat, email, and phone, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via chat, email, and phone.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints efficiently and follow up to ensure resolution.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to improve customer experience and service processes.
• Meet or exceed performance targets related to response time, quality, and customer satisfaction.

Ideal Profile:

Requirements:

• Language: Fluent in German (both written and spoken).
• Experience: 1–3 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using CRM systems and Microsoft Office tools.
• Must be willing to work from site (6th of October City).

What's on Offer?

• Work within a company with a solid track record of success
• Opportunity to make a positive impact
• Leadership Role