Customer Support Specialist - German speaking

Speaking German and English?

Have an EU citizenship?

Want to live and work by the sea?

Cross Border Talents seek a Customer Support Specialist - German speaking for a global home technology brand in Athens

As a Customer Support Specialist, you'll play a key role in assisting customers with their home devices, responding to their questions, and providing guidance on product usage and technical troubleshooting.

Job tasks:

- Handling incoming phone calls, messages, and emails from customers.

- Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.

- Troubleshooting technical issues and offering solutions to customer inquiries.

- Processing warranty claims, repairs, and replacements.

- Offering product recommendations based on customer needs and preferences.

- Maintaining high...