Customer Support Specialist (HealthTech)

Phelix is an AI powered automation platform for healthcare providers and developers. Our industry leading solutions automate and win back 1000's of hours daily for healthcare providers and vendors across North America. Our mission is simple - to empower healthcare providers and their staff to focus on delivering the best care possible to their patients. We are growing fast, and work with some of the largest healthcare providers and partners across North America.

About the Role

We’re looking for a Customer Support Specialist who is passionate about helping people and solving problems. You’ll be the first point of contact for our users—primarily healthcare organizations and professionals—providing support that’s timely, thoughtful, and solution-oriented.

What You’ll Do

• Respond to support inquiries via email, chat, and phone with clarity and care
• Troubleshoot product issues and escalate bugs or complex problems to the appropriate teams <...