Customer Support Specialist (Hybrid)

National Capital Region, Philippines Operations

About the job Customer Support Specialist (Hybrid)

Want to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?

Qashier is looking for a Customer Support Specialist to support our growth!

We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology.

Key Responsibilities:

• Off-site troubleshooting, technical issue verification and solving our merchants concerns through phone, email and live chat within target SLAs
• Log merchants feature requests and feedback to the product team.
• Route leads and issues to the appropriate team. (E.g Sales lead to Sales team, bugs to Product Team and etc) using established processes.
• Answer how-to questions, offer workarounds and solve issues as soon as possible.
• S...