Customer Support Specialist

Role Overview:

We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components. The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.

Key Responsibilities

· Handle inbound customer calls and provide prompt, accurate, and courteous support.

· Understand customer issues and offer effective resolutions as per process guidelines.

· Provide information related to products, services, or general inquiries.

· Follow standard operating procedures and maintain quality and compliance standards.

· Maintain professionalism, empathy, and clarity in every interaction.

· Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.

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Eligibility & Qualifications:

· Education: PG / Graduate / Undergraduate / Drop-outs / HSC / SSC

· Strong verbal communication skills with a clear and confident voice.

· Ability to work in US rotational shifts. (Window - 7 PM to 8 AM)

· Comfortable with rotational week offs.

· Basic computer navigation and typing skills.

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Key Skills:

· Good verbal English communication skills

· Active listening, empathy, and problem-solving abilities.

· Patience and ability to handle customer concerns professionally.

· Adaptability to work in a fast-paced environment.

· Positive attitude and willingness to learn.

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What We Offer:

· 2 rotational week offs.

· US shift exposure and international customer service experience.

· Professional training and career progression opportunities.

· Supportive team environment.

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels