Job Description
Role Overview:
We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components. The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.
Key Responsibilities
· Handle inbound customer calls and provide prompt, accurate, and courteous support.
· Understand customer issues and offer effective resolutions as per process guidelines.
· Provide information related to products, services, or general inquiries.
· Follow standard operating procedures and maintain quality and compliance standards.
· Maintain professionalism, empathy, and clarity in every interaction.
· Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.
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Eligibility & Qualifications:
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