Job Description
Role Overview:
We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components. The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.
Key Responsibilities
· Handle inbound customer calls and provide prompt, accurate, and courteous support.
· Understand customer issues and offer effective resolutions as per process guidelines.
· Provide information related to products, services, or general inquiries.
· Follow standard operating procedures and maintain quality and compliance standards.
· Maintain professionalism, empathy, and clarity in every interaction.
· Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.
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Eligibility & Qualifications:
· Education: PG / Graduate / Undergraduate / Drop-outs / HSC / SSC
· Strong verbal communication skills with a clear and confident voice.
· Ability to work in US rotational shifts. (Window - 7 PM to 8 AM)
· Comfortable with rotational week offs.
· Basic computer navigation and typing skills.
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Key Skills:
· Good verbal English communication skills
· Active listening, empathy, and problem-solving abilities.
· Patience and ability to handle customer concerns professionally.
· Adaptability to work in a fast-paced environment.
· Positive attitude and willingness to learn.
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What We Offer:
· 2 rotational week offs.
· US shift exposure and international customer service experience.
· Professional training and career progression opportunities.
· Supportive team environment.
⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels
We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components. The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.
Key Responsibilities
· Handle inbound customer calls and provide prompt, accurate, and courteous support.
· Understand customer issues and offer effective resolutions as per process guidelines.
· Provide information related to products, services, or general inquiries.
· Follow standard operating procedures and maintain quality and compliance standards.
· Maintain professionalism, empathy, and clarity in every interaction.
· Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.
---
Eligibility & Qualifications:
· Education: PG / Graduate / Undergraduate / Drop-outs / HSC / SSC
· Strong verbal communication skills with a clear and confident voice.
· Ability to work in US rotational shifts. (Window - 7 PM to 8 AM)
· Comfortable with rotational week offs.
· Basic computer navigation and typing skills.
---
Key Skills:
· Good verbal English communication skills
· Active listening, empathy, and problem-solving abilities.
· Patience and ability to handle customer concerns professionally.
· Adaptability to work in a fast-paced environment.
· Positive attitude and willingness to learn.
---
What We Offer:
· 2 rotational week offs.
· US shift exposure and international customer service experience.
· Professional training and career progression opportunities.
· Supportive team environment.
⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels
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