Job Description
ABOUT THE ROLE
Uber Freight is looking for experienced customer service professionals with a background in transportation management, supply chain, and/or logistics. Our specialists will manage transportation functions to ensure daily contact with carriers, receivers, and shippers to obtain updates status of pickup and delivery appointments of tendered loads; continuously monitoring freight to ensure on-time pickup and delivery of freight, will be responsible for notifying involved parties of any service failure while maintaining customer satisfaction.
ESSENTIAL FUNCTIONS AND TASKS
- Constant monitoring of account search to ensure all loads are updated with the latest information available to the carrier with as much attention to detail as possible.
- Communicates issues clearly with operational team members and takes required action to achieve positive outcomes.
- Maintains in-depth knowledge of client’s expectations and builds rapport with customers.
- Ensures risk ...
Uber Freight is looking for experienced customer service professionals with a background in transportation management, supply chain, and/or logistics. Our specialists will manage transportation functions to ensure daily contact with carriers, receivers, and shippers to obtain updates status of pickup and delivery appointments of tendered loads; continuously monitoring freight to ensure on-time pickup and delivery of freight, will be responsible for notifying involved parties of any service failure while maintaining customer satisfaction.
ESSENTIAL FUNCTIONS AND TASKS
- Constant monitoring of account search to ensure all loads are updated with the latest information available to the carrier with as much attention to detail as possible.
- Communicates issues clearly with operational team members and takes required action to achieve positive outcomes.
- Maintains in-depth knowledge of client’s expectations and builds rapport with customers.
- Ensures risk ...
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