Customer Support Specialist II 4x4 – Shared Services

Schedule: Fulltime
Job Type: On-site
Salary Type: Salary
Req #: 2216
About The Role
This role, based in our Monterrey Center of Excellence, supports shipment data entry, scheduling, tracking, and issue resolution for operations in the United States and Canada. You will work a rotating 4x4 schedule with 10-hour shifts, collaborating with a team of 10–20 people and cross-functional partners to deliver excellent service.

As a frontline role, you will play a key part in resolving carrier and customer issues. We are looking for professionals with a strong
Call First mindset
, comfortable communicating directly to solve problems efficiently and effectively.

What The Candidate Will Do

• Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
• Call First: Make calls to facilities and carriers to resolve escalations quickly
• Exercise empathy...