Customer Support Specialist Ii - Digital Brokerage

**This team works an alternate schedule. Hours are 07:00 am to 6:00 pm with a one hour lunch. Team members are scheduled to work four days; then they are off four days.**
What You’ll Do
- Be a Problem Solving Expert: Provide carriers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the carrier’s issues in a timely manner
- Serve as a stakeholder to our Account Management teams and provide feedback around how we can improve carrier, facility and customer communications to generate quicker resolution times
- You are the front line to our carrier network - understand their needs and what the problem is and work with them to provide timely solutions for live load issues
- A Call First Mentality: Must be prepared to make calls to both facilities and carrier network that will help resolve escalations quickly and efficiently
- Able to prioritize actions taken on escalations based on level of urgency
- Maintains a c...