Job Description
PRIMARY JOB ACCOUNTABILITIES
- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments.
- Freight Covered Every Day-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.
- Customer Relationship-Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
- Carrier Relationship-Productive carrier relationship development, cover loads, handling and management of difficult situations, etc.
- Achieve Internal Department Goals-Ensure appropriate use of internal high-service, fair and cost competitive services.
ESSENTIAL FUNCTIONS AND TASKS
- Leverage carrier relationship to influence capacity awards during tight markets.
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services.
- Contact carrier to obtain status of l...
- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments.
- Freight Covered Every Day-Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures.
- Customer Relationship-Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
- Carrier Relationship-Productive carrier relationship development, cover loads, handling and management of difficult situations, etc.
- Achieve Internal Department Goals-Ensure appropriate use of internal high-service, fair and cost competitive services.
ESSENTIAL FUNCTIONS AND TASKS
- Leverage carrier relationship to influence capacity awards during tight markets.
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services.
- Contact carrier to obtain status of l...
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