Job Description
This team works an alternate schedule. Shifts are 10 hours a day during the afternoon and night. Team members are scheduled to work four days; then they are off for four days.
Team members are individual contributors who are part of a larger team with aligned goals. Team members are also responsible for providing actionable ideas that drive efficiency and continuous improvement for our customers.
**What You’ll Do**
- Be a Problem-Solving Expert: Provide customers and carriers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues in a timely manner
- Serve as a stakeholder to our Customer Experience teams and provide feedback on how we can improve carrier, facility, and customer communications to generate quicker resolution times
- You are the front line to our customers and carriers after regular business hours - understand their needs and what the problem is and work with them to provide timely solutions fo...
Team members are individual contributors who are part of a larger team with aligned goals. Team members are also responsible for providing actionable ideas that drive efficiency and continuous improvement for our customers.
**What You’ll Do**
- Be a Problem-Solving Expert: Provide customers and carriers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues in a timely manner
- Serve as a stakeholder to our Customer Experience teams and provide feedback on how we can improve carrier, facility, and customer communications to generate quicker resolution times
- You are the front line to our customers and carriers after regular business hours - understand their needs and what the problem is and work with them to provide timely solutions fo...
Apply for this Position
Ready to join Uber Freight? Click the button below to submit your application.
Submit Application