Customer Support Specialist (Italian Speaker)

The Role:

We are looking for an Italian speaker to join our team as a Customer Support Specialist. In this role, you will be the first point of contact for our customers, providing assistance, answering inquiries, and ensuring a smooth customer experience. No previous experience is required – we will provide full training. If you are motivated, a quick learner, and passionate about helping people, we’d love to hear from you!

Responsibilities:

• Handle customer inquiries via phone, email, or chat in Italian.
• B1 -B2 Level in English.
• Provide accurate information about our products and services.
• Assist customers in troubleshooting issues and finding solutions.
• Escalate complex cases to senior staff when necessary.
• Maintain a positive, professional, and empathetic approach to customer interactions.
• Accurately document customer interactions in the system.

Ideal Profile:

• Fluent in Italian (both written and spoken).
• Excellent communication and interpersonal skills.
• Ability to work on-site at our office location.
• Strong problem-solving skills and customer-oriented mindset.
• No prior experience needed – training will be provided.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Leadership Role
• Opportunity to make a positive impact