Customer Support Specialist

**About the Company**
A leading innovator in the restaurant industry, offering a cloud-based platform designed to centralize accounting and back-office operations for restaurants. The company is committed to empowering team members to achieve exceptional results and advance their skills, fostering a culture of continuous improvement and striving to be Best in Class.
**Role Overview**
The **POS Integration Support Specialist** is tasked with assisting customers in managing all POS integration functions. This includes handling communications through tickets, live chats, and phone calls, ensuring seamless support and issue resolution.
**Responsibilities**
- **Customer Support**:
- Promptly gather necessary information to troubleshoot customer-reported issues.
- Contact customers via phone or screen share to better understand and resolve problems.
- Explain POS integration functions clearly to customers.
- **Issue Resolution**:
- Identify solutions to reported...