Customer Support Specialist

As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.

Key Responsibilities:
Respond to customer requests via phone, email, chat, social media, and messaging channels.
Provide pre-sales, general inquiries, and technical support.
Maintain a consistent brand voice in both private and public interactions.
Escalate issues to higher support tiers as needed.
Collaborate with technicians to resolve help tickets.
Manage an individual ticket queue and follow management direction.
Work flexible hours, including evenings, weekends, and holidays.
Review and provide feedback on help con...