Job Description
Customer Support Specialist (Africa and South-East Asia Regions)
We're hiring a B2B Customer Support Specialist focused on business clients only (not end-consumers). You will handle operational and technical support related to international remittances, ensuring fast responses, strong follow-up, and clear communication with partners.
We want someone aggressive in the right way: proactive, persistent, and uncomfortable with silence. If there's no answer, you push, escalate, and own the resolution.
Responsibilities
Manage and follow up on B2B support requests related to transactions, status updates, reconciliations, operational flows, and incidents.
Investigate issues end-to-end (system, operations, compliance, back office, external partners) until fully resolved.
Drive active follow-ups internally and externally: if someone doesn't reply, you escalate and unblock.
Document cases clearly (context, evidence, screenshots/logs, timeline, impact).
Apply an agile probl...
We're hiring a B2B Customer Support Specialist focused on business clients only (not end-consumers). You will handle operational and technical support related to international remittances, ensuring fast responses, strong follow-up, and clear communication with partners.
We want someone aggressive in the right way: proactive, persistent, and uncomfortable with silence. If there's no answer, you push, escalate, and own the resolution.
Responsibilities
Manage and follow up on B2B support requests related to transactions, status updates, reconciliations, operational flows, and incidents.
Investigate issues end-to-end (system, operations, compliance, back office, external partners) until fully resolved.
Drive active follow-ups internally and externally: if someone doesn't reply, you escalate and unblock.
Document cases clearly (context, evidence, screenshots/logs, timeline, impact).
Apply an agile probl...
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