Customer Support Specialist

Role Details

PH | Full Time | Remote | Hiring immediately

Hiring Manager: Riley Sanderson, Customer Success, Team Lead

Benefits: Amazing colleagues | Energetic culture that is positive and celebrates together | Inspiring mission & software product | Ability to grow your career in a fast-growing tech startup

Purpose

The purpose of this role is to provide fast, friendly, and effective support to our B2B customers. As a Customer Support Specialist at Applause, you'll be on the front lines of customer interactions—resolving technical issues, answering product questions, and ensuring our clients are set up for success. You'll do this by being fast, thorough, and helpful. You'll become a product expert, deliver an exceptional support experience, and help us continue leading the home services software space.

Job Description

The Customer Support Specialist will own day-to-day support interactions with our business customers. You will...