Customer Support Specialist

Overview

The Customer Support Specialist provides internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinates with relevant resources to have complete case ownership and to increase customer satisfaction.

How You’ll Make An Impact

• You will ensure the timely resolution of customer issues within your scope (e.g. order, technical, payment) and, if outside your scope, coordinate with Sales and other internal and/or external teams. You will communicate proactively to customer concerns, inquiries and requests, establish good and professional relationships with customers by timely responsiveness, and promote feedback from the customer via NPS surveys.
• You will engage in effective communication that enables ideas for issue resolution, fulfill commitments by planning and organizing priorities, ensure quality of data in the tools (e.g. SAP, Salesforce) used in performing Order Handling, pr...