Customer Support Specialist

About Our Client
We’re recruiting on behalf of our client, a leader in digital solutions for property transactions. They have significantly improved the efficiency and security of the process for all parties involved. As an innovative organisation, our client is dedicated to delivering seamless digital services, promoting collaboration, and making a positive impact in the industry.

About the Role
As a Customer Support Specialist, you will be the first point of contact for customers, providing Level 1 support through live chat, email, and phone. Your responsibilities will include troubleshooting technical issues, resolving inquiries, and escalating complex cases when necessary. This role is key to delivering exceptional customer service, and your ability to build strong relationships, provide training, and solve problems efficiently will make you a vital member of the team.

The position requires an initial three-month onsite p...