Customer Support Specialist

JOB DESCRIPTION

Insight Global is looking for Customer Support Specialists to join a large HCM client on a permanent basis in Mexico. In this role the candidate will be responsible for providing support via phone call and email to customer employees for any payroll related issues. Previous experience working in customer service and strong communication skills/soft skills are essential to succeed in this role. Please note must be available between working hours of 8 am to 8 pm EST for 8 hour shifts.

REQUIRED SKILLS AND EXPERIENCE

-1+ years of experience working in customer service/call center environment -Strong Spanish and English communication skills - both written and verbal -Ability to be patient, empathetic, and act urgently to resolve customer-centric matters. -Computer proficiency with MS Suite

NICE TO HAVE SKILLS AND EXPERIENCE

-Experience working for large enterprise