Job Description

Overview

RateHawk / whatjobs.com

Customer Support Specialist (Modification Team)

Who We Are

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

What You’ll Do
  • Rapidly and effectively resolve client issues: Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
  • Advise clients: Provide expert advice on bookings and our products.
  • Communicate: Engage with suppliers, hotels, and clients via email and phone.
  • Work with systems: Utilize CRM systems and our internal databases efficiently.
What We’re Looking For
  • English Proficiency: Upper Intermediate level (both spoken and written).
  • Soft Skills: Kindness, empathy, stress-res...

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