Customer Support Specialist (Modification Team)

RateHawk is a fast-growing international travel-tech company. We’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.

• Rapidly and effectively resolve client issues: Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
• Advise clients: Provide expert advice on bookings and our products.
• Communicate: Engage with suppliers, hotels, and clients via email and phone.
• Work with systems: Utilize CRM systems and our internal databases efficiently.

• English Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner:...