Customer Support Specialist (Modification Team)

Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.

Who We Are : We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we'd love to hear from you!

Responsibilities

• Rapidly and effectively resolve client issues: help clients and partners handle requests to cancel or change bookings through our CRM system.
• Advise clients: provide expert advice on bookings and our products.
• Communicate: engage with suppliers, hotels, and clients via email and phone.
• Work with systems: utilize CRM systems and our internal databases efficiently....