Customer Support Specialist

Key Responsibilities

• Professionally and efficiently address customer queries and concerns primarily over the phone.
• Manage a high volume of inbound calls, ensuring a positive and helpful experience for every customer.
• Serve as the first point of contact for all customer service issues, providing accurate and complete information.
• Adhere to a 100% voice process, maintaining clarity and courtesy in all telephonic interactions.
• Document customer interactions and transactions accurately in the system.
• Collaborate with internal teams to resolve complex customer issues promptly.

Qualifications

• Any Graduation.
• Excellent verbal communication skills and a professional phone demeanor.
• Strong listening skills and ability to empathize with customers.
• Proven ability to handle challenging customer situations and resolve conflicts effectively.
• Ability to work in a fast-paced environment and manage time effectively.