Job Description
Overview
We’re looking for a detail-oriented and empathetic Customer Support Specialist to join our growing team. In this role, you will serve as the first point of contact for customers, helping resolve billing, claims, and system-related inquiries while ensuring a high level of satisfaction. You’ll collaborate closely with internal teams to identify opportunities for process improvements and deliver an exceptional customer experience every time.
Location: Pasig, Philippines
Work Mode: Work From Office
Role: Customer Support Specialist
Core Responsibilities
Respond promptly and professionally to customer inquiries via phone and email
Troubleshoot and resolve billing, claims, and system-related issues
Follow up with customers to confirm complete resolution of open issues
Clearly explain products, services, policies, and procedures to customers
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