Customer Support Specialist - Philippines

Overview

Traild is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable. We provide a secure AP solution that integrates with leading ERP systems to help clients automate and safeguard their processes. We are looking for a Customer Support Specialist to join our team working APAC hours.

The Role

We are seeking a Customer Support Specialist to join our talented and dynamic team. This role will be working APAC hours. You will work closely with our clients to research, troubleshoot, and support issues they are facing. The ideal candidate has a background in B2B customer support within a SaaS/Technology environment, with strong interpersonal and communication skills and the ability to think creatively when solving customer problems.

Key Responsibilities

• Respond to client queries and provide first-level support for Traild's customers
• Provide user training, ongoing support and troub...