Job Description

FirstLight is seeking a Customer Service Specialist to join our growing team! Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as assigned. Customer Service at FirstLight is closely aligned with Sales and Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for providing customer service for all customer in all business units.
  • Carrier Services component of the Customer Service Department to include:Local Number Portability911 ServiceDirectoryToll FreeType II and Off Net CopperNetwork Trunk Augmentation and Network Grooming
  • Develop and maintain relationships with sales to include; account managers, sales coordinators and sales leaders.
  • Manage customer contract renewals within an incentive and performance based program.
  • Customer...

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