Job Description
We’re looking for a Customer Support Specialist with a proven track record in customer support to help take care of our customers during our ongoing global expansion. We have experienced an unprecedented demand for our award-winning solutions, with existing clients like the Queens Chamber of Commerce, Deloitte, Virginia Tech, and others, we have an established network to grow from.
Join a fast-growing, international company with offices in 11 countries and clients in over 60 worldwide.
**Responsibilities**:
- Serve as customer support PoC for all product related incidents within your region
- Collaborate with Training Team to identify and draft public facing content (self-help articles, issue-based communications, etc.)
- Write and maintain all standardized responses for the customer support organization (macros)
- Actively monitor all customer contact points, queues, and service levels
- Develop and maintain action plans for urgent, normal, and high queue conditio...
Join a fast-growing, international company with offices in 11 countries and clients in over 60 worldwide.
**Responsibilities**:
- Serve as customer support PoC for all product related incidents within your region
- Collaborate with Training Team to identify and draft public facing content (self-help articles, issue-based communications, etc.)
- Write and maintain all standardized responses for the customer support organization (macros)
- Actively monitor all customer contact points, queues, and service levels
- Develop and maintain action plans for urgent, normal, and high queue conditio...
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